Fraud Prevention Fraud prevention is imperative at IPS. Merchants are notified of suspect transactions and are coached on preventative measures to avoid losses resulting from fraudulent transactions. Awareness is Key to Preventing Fraud Merchants can proactively protect cardholders and prevent issues, like chargebacks, resulting from fraudulent transactions. You can fight fraud by being aware of customers who: • Hurry a clerk at closing time • Sign the sales draft in a deliberate or unusual manner • Charge expensive items on a new credit card • Purchase large or expensive items and insist on taking them immediately instead of having them delivered • Buy multiples of individual items • Purchase without regard to size, color, style or price • Appear too young to make credit card purchases Doing More to Protect Your Business and Customers Information is integral to improving security and fighting fraud. We give you with the information you need to protect your business and your customers by issuing regular updates, events and the latest in data security. Alerting You to the Latest in Data Security As part of our ongoing effort to protect our merchants and their customers, IPS posts data security news and information updates regularly. Check often for information alerts and regulations that could affect your business and your customers. Data Security Add to your security against data breaches by having us cover your data security. Our program helps protect your business against data breaches and the heavy fines which can be imposed by the networks for each data breach incident. Where to Find Data Security Information Online Visit these Web sites for additional fraud prevention tips and compliance information: * Visa – www.visa.com/cisp * MasterCard - www.mastercard.com Report Data Compromises Immediately If you suspect cardholder data has been compromised due to theft or unauthorized access, contact our 24/7/365 Customer Support. Compliance with data standards is required for all merchants accepting credit and debit card payments. Work closely with your application and equipment providers to ensure device compliance. Additional Information • Security Policies for Small Businesses • Information about PIN-Entry Devices (PEDs) • Trustwave • Visa CISP • MasterCard SDP • American Express DSO • Discover DISC Support Center • CUSTOMER SERVICE • FRAUD PREVENTION • Data Security • PCI • ONLINE REPORTING LOGIN PCI IPS follows the Payment Card Industry Data Security Standards (PCI DSS) created by the Payment Card Industry Security Standards Council (PCI SSC) and enforced by the credit card associations. Our PCI Security Team stays on top of compliance questions and concerns. We’ve also partnered with Various Card Security Group,s a leader in information to provide you with reliable PCI information. International Payment Solution's practice is to work collectively with merchants to protect your best interests. Assessment Questionnaires Merchants, when applicable, are required to complete an annual self assessment questionnaire. This questionnaire is designed to assess a merchants card environment to make sure they are abiding by the PCI standards. There are four different questionnaires based on the set up of the processing environment. To access the self assessment questionnaires and determine which is appropriate for you, please click on the following link: https://www.pcisecuritystandards.org/saq/index.shtml